Customer Care Professional-Entry level

What You’ll Get

• Meaningful Purpose: Help organizations operate with integrity and protect their people.
• High-Performance Environment: Move with urgency, set ambitious goals, and expect excellence.
• Candid, Supportive Culture: Communicate openly, challenge ideas-not people, and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters: Receive authentic feedback, strong accountability, and leaders invested in your success.
• Rewards for Results: Clear, competitive compensation designed to recognize measurable outcomes and real impact.

What You’ll Do

• Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters.
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met.
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details.
• Hold all reports in strict confidence, both internally and externally.
• Aid with special projects and other departmental responsibilities as assigned.
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time.

What You’ll Bring

• Outstanding customer service skills with strong customer and results orientation.
• The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations.
• Weekend availability is required—applicants must be able to work at least one weekend day per week.
• The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail.
• Experience using MS Office and the ability to easily navigate proprietary software applications.
• Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Fuel performance and outcomes: Leverage your job competencies while leveraging NAVEX’s core values.

Our Side of the Deal

• The starting pay for this role is $15.50 per hour.
• The starting pay for the Bilingual role is $17.50 per hour.