Customer Care Manager - State Farm Agent Team Member

Location Address: Clermont, FL 34711

Benefits

- 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance

You May Be a Great Fit

- You’re the person people call first when life goes sideways - calm, steady, and ready to help. - You’re a natural relationship-builder who earns trust quickly and keeps it. - You listen first, then guide, making customers feel understood while confidently recommending solutions. - You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. - You’re motivated by goals and growth and can turn insights from customer interactions and performance metrics into confident decisions that drive agency success.

Responsibilities

- Manage customer inquiries and support daily service activities. - Engage with existing customers to discuss available product options. - Coordinate team communication to maintain efficient workflows. - Assist with account updates, billing inquiries, and policy reviews. - Track service and cross-sell metrics and report progress to the agent. - Assist customers in reviewing insurance and financial service offerings. - Support community engagement and customer outreach initiatives.

Qualifications

- Excellent communication and organizational skills. - Strong attention to detail with the ability to manage multiple priorities. - Experience in the insurance industry with proven cross-sell results - Strong communication and leadership abilities. - Leadership experience - Prior experience in customer service, office management, or administrative support preferred. - Must be able to obtain applicable state insurance licenses.

Compensation

$50,000.00 - $75,000.00 per year

About the Role

At Heather Thies - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager

to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. This position will be responsible for uncovering customer needs and making product recommendations.