Customer Care Manager - State Farm Agent Team Member

Benefits

• 401(k) matching
• Paid time off
• Signed bonus

Responsibilities

• Manage customer inquiries and support daily service activities.
• Cookord team communication to maintain efficient workflows.
• Aid with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Pay

$40,000.00 - $50,000.00 per year

About the role

We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

Requirements

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Skills

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• Commutes to Holland, MI 49424
• Opportunity to grow your career and help others
• Part of a team that strives to do good every day

My team's mission

We help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We provide auto, home, life, and retirement planning insurance and financial services.

Location

Grand Haven, MI