Customer Care Manager - State Farm Agent Team Member
State Farm Agent · Greenwood, MS · 1 mo ago
Customer Service$25k–$45k/yrFull-time
Location Address: 104 W Park Ave, Greenwood MS 38930
Benefits:
- Competitive salary
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Care Manager at Hart Kittle State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Responsibilities:
- Manage customer inquiries and support daily service activities.
- Cookordinate team communication to maintain efficient workflows.
- Aid with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Qualifications:
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
Compensation:
$25,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Greenwood, MS and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning