Customer Care Manager - State Farm Agent Team Member

Benefits

• End of year bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Qualifications

• Excellent communication and organizational skills
• Strong attention to detail with the ability to manage multiple priorities
• Must be currently licensed (Property/Casualty, Life/Health)
• Must have more than 1 year of insurance experience

About the role

We are seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities
• Cookordinate team communication to maintain efficient workflows
• Aid with account updates, billing inquiries, and policy reviews
• Track service metrics and report progress to the agent
• Support community engagement and customer outreach initiatives