Customer Care Coordinator – Delivery Scheduling I

JOB PURPOSE

Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.

KEY RESPONSIBILITIES

• Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.
• Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
• Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
• Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Maintains all set productivity and performance standards.
• Participates in Rehab initiatives to continuously improve department results.
• Other duties as assigned

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE

• A high school diploma or general education degree (GED) or equivalent combination of experience and education.
• Minimum one year of customer service experience or dispatching/routing experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS

• Strong communication skills, both written and verbal
• Strong listening, organization and priority setting skills.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to provide best-in-class customer service
• Knowledge of complex rehab equipment and products
• Prior experience working in durable medical equipment industry
• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook

PHYSICAL WORK REQUIREMENTS

• Frequent use of hands, wrists, fingers associate with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

PAY RANGE

Pay Range: $18.28 to $23.77. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

BENEFITS

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance.

SCHEDULE

This position is located at 9432 Atlee Commerce Boulevard, Ashland, VA. View the Google Map in full screen.