Delivery Coordinator - Customer Care

Key Responsibilities

• Convey enthusiasm while communicating with customers via phone, email, or other forms of communication
• Determine the quickest, most effective way to answer a customer’s questions
• Communicate across departments as necessary and in compliance with inter-departmental expectations
• Research information using all resources to resolve inquiries or potential issues
• Document customer interactions and notify management of any trends
• Troubleshoot common issues with a product or service
• Escalate queries or concerns when applicable
• Follow up with customers to ensure that they are still satisfied and no outstanding issues.

Qualifications

• Proven customer support experience
• Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
• Personable and attentive
• Excellent written and verbal communication skills
• Excellent data entry skills
• Ability to multi-task, prioritize, and manage time effectively
• Flexible and dependable team player

Preferred

• College degree
• 1+ years of Customer Service experience in an IT company or helpdesk

Key Competencies

• Ability to effectively balance multiple tasks
• Strong interpersonal skills with ability to interact with a diverse range of individuals
• Effective problem solving and decision making
• Excellent writing, speaking and presentation skills
• Prominent team building skills
• Embraces creativity and positive change
• Consistently demonstrates integrity and ethics

Additional Information This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Salary Range $22 - $26 Posted: Friday, June 19, 2026 Job # 429