Customer Care Coordinator - Delivery Scheduling

About the role

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. Job Purpose: Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types. Location: 11022 Forest Place, SANTA FE SPRINGS, California, United States.

Responsibilities

• Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.
• Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
• Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
• Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
• Meets all set productivity and performance standards.
• Participates in Rehab initiatives to continuously improve department results.
• Other duties as assigned.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with