Customer Care Coordinator

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing information, processing requests, and following up on both warranty and non-warranty issues
• Respond to inbound customer calls, answer questions accurately, and resolve warranty claims in a timely manner
• Act as a liaison between internal teams (field service, sales, plant management, and engineering) and external customers to ensure efficient issue resolution
• Maintain a flexible, positive, and professional approach when handling complex customer needs and high-demand situations
• Process payment transactions while maintaining strict confidentiality standards
• Expedite special requests to meet customer deadlines and expectations
• Perform general administrative and clerical duties as needed
• Support additional tasks and responsibilities as assigned

Qualifications & Skills

• High school diploma or equivalent required
• 2–3 years of customer service experience preferred
• Strong telephone presence with excellent listening and communication skills
• Able to manage a multi-line phone system effectively
• Detail-oriented with strong organizational and multitasking abilities
• Proficient in Microsoft Word and Excel

What We Offer

• Comprehensive benefits package including competitive pay, a 401(k) with company match, and generous paid time off
• Health & Wellness benefits such as medical, prescription drug, dental, vision, and telehealth services
• Financial protection with life, disability, and accident insurance
• Additional benefits like team member discounts and legal insurance
• Paid time off and holidays
• Tuition reimbursement program

Additional Benefits

• Legal insurance
• Identity theft protection
• Pet insurance

Work Authorization And Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship.