Customer Care Coordinator

About Leaf Home

We are a company powered by people committed to making homeownership easier. Our team is dedicated to building a welcoming and inclusive workplace, recognized as a Great Place to Work and a Top Workplace. We offer competitive benefits and support for personal and professional growth.

Position Summary

The Customer Care Coordinator handles customer interactions, schedules installations, and reviews service tickets. This role requires excellent customer service skills, attention to detail, and the ability to manage multiple tasks effectively.

Essential Duties And Responsibilities

• Provide excellent customer service via phone and email
• Review contracts post-sale for accuracy and completeness
• Schedule installations and service appointments
• Review and approve completed service tickets for quality assurance
• Act as a liaison between installation and service teams and customers
• Perform additional tasks as needed to support department initiatives

Required Education And Experience

• High school diploma or equivalent
• 1+ years of customer service and administrative experience

Additional Requirements

• Computer and keyboard proficiency
• Excellent verbal and written communication skills
• Ability to provide timely and empathetic help through various channels
• Adaptable, patient, and detail-oriented
• Proficiency using Microsoft Office Suite

Preferred Knowledge, Skills, Abilities, Or Certifications

• Ability to type at least 50 words per minute
• Experience in the home improvement/construction industry
• Experience in a direct-to-consumer organization

Physical Requirements

Normal Office Environment

What We Offer

• Industry-leading compensation package
• Competitive medical, dental, and vision benefits after 60 days
• Retail savings plan with company match
• Paid parental leave and generous paid time off
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Flexible gym membership
• Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

• Placements on the Remodeling 550 list
• Remodeling Magazine Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

Diversity and Equal Opportunity

We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We do not discriminate based on race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability.