Customer Care Coordinator

Responsibilities

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow-up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Variety of other administrative/clerical duties

Qualifications

• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive/can do attitude
• Strong verbal and written communication skills with great listening skills
• Strong computer skills including Word, Excel, and data entry
• Must be organized, detail-minded and adaptable

Benefits

• Premier Benefits Package
• Much more!