Customer Care Consultant Portal Support (Hybrid)

About the Role

Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. This role offers the opportunity to drive meaningful operational performance while expanding your professional potential.

Responsibilities

• Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management
• Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions
• Perform routine technical user setups and manage application accessibility across platforms
• Network with internal business partners to coordinate fast, accurate issue resolution
• Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway
• Recommend continuous workflow and process improvements within the local service group

Requirements

• High School diploma or equivalent
• Legal authorization to work in the U.S. indefinitely (employer will not sponsor work permits for this position)

Qualifications

• Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution
• Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently
• Technical Troubleshooting to dissect complex user access errors and platform malfunctions
• Strong follow-through and ownership to see issues through to successful customer completion
• Adaptability and comfort navigating rapid changes in system architectures or process documentation
• Excellent communication to clearly outline technical workflows to non-technical business users

Pay

Target base salary range: $40,000–$43,000. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Schedule

• Travel Requirements: Under 10%

Position Type: New Grad. Referral Payment Plan available.