Customer Care Associate - Floater

Responsibilities

• Approach and greet all customers in a friendly, professional manner
• Use respectful communication to assist guests with their questions, problems, and concerns
• Relay customer concerns and/or information to shift lead or Operations Manager as necessary
• Is quick and responsive to provide excellent customer service
• Follow all company procedures and comply with all safety regulations
• Issue and/or collect visitor parking tickets
• MATCH visitor ticket to parking rate schedule; collect proper payment from visitors and distribute correct change
• Complete lost ticket forms when original tickets cannot be located
• Reconcile receipts, cash, and charges; accurately account for all funds within cashier drawer
• Perform revenue drops following specific location procedures
• Maintain a clean, orderly, and safe work area
• Answer telephone in a prompt and courteous manner, when required
• Immediately report accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Communicate professionally at all times with guests, clients, and teammates

Qualifications

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required
• No experience required; on-the-job training provided
• One (1) year of similar experience preferred

About the Role

This position is the front line of support for our customers, helping to ensure that customers are satisfied with their parking experience.

Pay

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

Requirements

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Schedule

Not specified

Skills

Not specified

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

Pay

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Company Overview

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

EEO Statement

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Military Friendly

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

Application Instructions

For more information, visit www.abm.com. Applicants should submit their application by clicking Apply Now.