Customer Care Rep Float

About the role

The Float Customer Care Representative (CCR) is responsible for accurately registering patients for outpatient services and inpatient admissions, scheduling patients, performing insurance verifications, and collecting co-pays.

Responsibilities

• Accurately register patients for outpatient services and inpatient admissions
• Schedule patients
• Perform insurance verifications
• Collect co-payments
• Assist patients when needed based on knowledge of the organization

Requirements

• Strong communication, organizational, and problem-solving skills
• Able to flow between tasks and exercise independent judgment
• Knowledgeable about the organization to assist patients when needed
• A working knowledge of general office equipment including computer, fax, scanner, and multi-line phone system
• Medical terminology is preferred
• Ability to type with accuracy and minimal error including 10 key
• Work in CMH clinics and the hospital
• Patience, attentiveness, clear communication skills, excellent time management skills, and a calming presence
• Attention to detail and accurate data entry capabilities

Qualifications

• High school diploma or equivalent
• Experience or education in healthcare field preferred
• Medical terminology knowledge preferred

Skills

• Communication
• Organizational
• Problem-solving
• Independent judgment
• Office equipment proficiency
• Medical terminology
• Computer typing skills
• Knowledge of CMH operations
• Patience
• Attentiveness
• Clear communication
• Time management
• Calming presence
• Attention to detail
• Data entry accuracy

Benefits

Eligible for CMH Employee Referral Bonus: Non-Priority Recruitment

Pay

N/A

Schedule

N/A