Customer Care Associate (Daytime Weekdays)

Description We Are Looking For A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing! We are hiring multiple part-time employees for daytime weekday hours! The pharmacy opens at 8 AM. Shift lengths and days are extremely flexible! Responsibilities The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions. Assist patients and complete cash register transactions while exhibiting kind, respectful actions.Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessaryEnsure the register balances after cash, check, and credit transactionsMaintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organizedAssist with bagging prescriptions to prepare for pickup, shipment, and/or deliveryEnsure up-to-date patient information is on file and maintain HIPAA patient confidentialityAssist with online shopping orders and prepare for shipment To thrive in this role... You are someone who has four key emotional skills that can't be taught: OptimismCuriosity to LearnDrive to ImproveEmpathy We believe that these qualities are innate, while technical skills can be taught. Requirements What will you need to succeed? Willingness to go above and beyondExceptional customer service skillsCashier's experience in a community pharmacy preferredAttention to detail and ability to work in a fast-paced environmentExcellent communication skillsUnderstanding of over-the-counter products and pharmacy operations At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls. Could you be that "someone"? Our mission can only happen when we hire the right people. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.