Customer Care and Recovery Associate

About the role

The Customer Care and Recovery Associate role involves resolving overdue accounts by contacting customers by phone. Key responsibilities include researching account details, maintaining up-to-date knowledge of regulations, responding to inquiries, and taking decisive action based on transaction characteristics.

Responsibilities

• Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
• Research account details and investigate debt situations to ensure accurate resolution
• Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
• Respond to incoming customer inquiries regarding unpaid debt and offer clear information
• Demonstrate professionalism and friendliness during every customer interaction
• Take decisive action based on transaction characteristics to facilitate effective debt collection
• Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
• Detail oriented with strong verbal, written and interpersonal communication abilities
• Capable of exercising sound judgment in billing disputes
• Skilled in negotiation and influencing outcomes
• Able to resolve difficult and escalated issues effectively
• Strong problem-solving skills for variable situations
• Able to work independently with minimal supervision
• Capable of interpreting instructions in written, oral, diagram or schedule form
• Consistent and punctual attendance
• Support additional business needs as assigned to help achieve team goals

Requirements

Required Qualifications:

• High School diploma or General Education Degree (GED)
• 0-2 years of related work experience or training in collections, accounting or customer service
• Skilled in using telephone systems
• Detail oriented with strong verbal, written and interpersonal communication abilities
• Capable of exercising sound judgment in billing disputes
• Skilled in negotiation and influencing outcomes
• Able to resolve difficult and escalated issues effectively
• Strong problem-solving skills for variable situations
• Able to work independently with minimal supervision
• Capable of interpreting instructions in written, oral, diagram or schedule form
• Consistent and punctual attendance

Qualifications

Preferred Qualifications:

• Bi-lingual abilities preferred but not required
• Proficient with Microsoft Excel and Office

Benefits

We offer a comprehensive pay and benefits package that supports all aspects of employees' well-being at every stage of life. The base pay for this position generally is between $18.00 and $27.06. Additional forms of incentive-based compensation such as bonuses may apply. Commission earnings target starting at $12,000.

Pay

The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Schedule

This role offers flexible scheduling to accommodate your needs.