Customer Care Associate

Essential Functions

• Responding to inbound customer calls and email inquiries while providing exceptional customer service.
• Appropriately resolving complex customer issues and complaints, including fee waivers and fee reversals, and escalating issues to supervisor when required.
• Utilizing proprietary software to document customer action items, notes, and consumer information changes.
• Aiding with benefit activations requests in accordance with the Credit Protection Contracts.
• Assisting with after-hours customer voicemails.

Requirements

Must have been a CSR I for at least 1 year.

Qualifications

• Strong attention to detail and organizational skills.
• Knowledge of business management principles, practices, and procedures.
• Excellent written and verbal communication skills.
• Strong ability to multi-task and adapt to changing demands.

Benefits

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Pay

Competitive compensation and benefits offered.

Schedule

A hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).