Customer Support Associate

Responsibilities

• Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits
• Initiate contact with consumers, providing friendly and helpful answers to their product inquiries
• Navigate challenging customer questions, maintaining a pleasant and helpful demeanor geared toward solutions and a positive outcome.
• Learn our sales techniques, navigating consumer negotiations with high closing rates and customer retention
• Create purchase orders and mediate the onboarding with the client and the consumer
• Generate new accounts and successfully add them to the CRM with timely responses to all account questions

Qualifications

• A friendly and good-natured professional who prioritizes positive relationships
• Quick and efficient with the ability to manage multiple tasks simultaneously
• Top tier communication skills with an outgoing and friendly personality
• 1-5 years in a customer service role, with success and ease in negotiating and upselling
• Thrives in a challenge and stays calm under pressure

Benefits

We invest in our Customer Support Associates heavily in training and development. We are looking for a like-minded entry-level professional who enjoys connecting with consumers and team members alike. Our Entry-Level Customer Support Associate should have a passion for people, eagerness for success, and drive to deliver the BEST customer experience every time!