Customer Care Accounts Receivable Representative

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people—and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's is a family-owned business with deep roots dating back to 1933, proud of its well-earned positive reputation and outstanding workplace culture. We create a culture where our people are valued, supported, and provided opportunities for growth and belonging.

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services and helps with placing product orders.

Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with Customer Account Services (CAS) back-office resources who will be performing similar functions.
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
• Answer questions for accounts involved in the accounts receivable process.
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits; document accounts accordingly.
• Follow up on general customer collections as requested by Customer Account Services Accounts Receivable (A/R), utilizing the established delinquency, aging, and collection letter and follow-up guidelines.
• Work with customers, Salesforce, and Customer Account Services (CAS) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor.
• Assist with research of any missing invoices.
• Maintain effective and consistent communication with Sales Teams and employees at CAS.
• Answer general Sales Team questions and resolve issues related to A/R.
• Provide invoice copies and other document or information requests.
• Process incoming orders from customers.
• Answer general order inquiries, providing first-level support, and minimizing call transfers.
• Stay abreast of state-specific alcoholic beverage laws and state listings laws.
• Responsible for Accounts Receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalency plus 1 year of experience.
• Knowledge of Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives.
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, developing charts, and using complex formulas.

Physical Demands

• Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator.
• Physical demands with activity or condition existing an occasional to rare amount of time include walking, carrying, reaching, standing, and stooping.
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20 lbs.

Schedule

The training period is in-office full-time (60 days). After this period, this is a hybrid role consisting of working remotely (3 days) and in the office (2 days) each week—subject to business needs.

Pay

Compensation begins at $18/hr. After 6 months, there is a $1 increase to $19/hr, then every 6 months a $0.50 increase until reaching $22/hr—all increases are performance-based.

Benefits

• Comprehensive medical and prescription drug coverage.
• Dental and vision plans.
• Tax-saving Flexible Spending Accounts.
• Disability coverage and life insurance plans.
• 401(k) plan.
• Tuition assistance.
• Wellness program.
• Parental leave.
• Vacation accrual and paid sick leave.