Accounts Receivable Representative

Responsibilities

• Manage a high volume of collection calls to customers, ensuring that payments are collected within term and respond to incoming customer inquiries regarding billing, payment status, and discrepancies
• Generate and send accurate invoices to customers based on contracts, orders, or agreements in a timely manner
• Investigate and resolve billing discrepancies or disputes
• Reconcile and apply customer payments to assigned accounts, including lockbox, credit card receipts, and other payment methods
• Complete month-end reconciliations ensuring all accounts are accurately balanced and any discrepancies are resolved prior to deadlines
• Work closely with internal sales staff to research and resolve billing issues
• Assist with credit card processing tasks, including handling declines, invalid cards, prepayments, applications, chargebacks, and other related duties
• Process and apply credit memos in accordance with company policies and customer agreements
• Process and manage credit holds daily by collecting prepayments and purchase orders, ensuring customers' accounts are in good standing and orders are processed appropriately
• Support the department with special projects and ad-hoc tasks as assigned

Requirements

• 3+ years of experience in accounts receivable, collections, or related finance roles
• Prior experience with accounting software or ERP systems (AS400, NetSuite) is a plus
• Strong proficiency in Microsoft Excel and Word
• Experience with 10-key data entry
• Able to handle a high volume of work and prioritize tasks effectively
• Strong organizational and time management skills
• Excellent interpersonal and communication skills, both written and verbal
• Able to work both independently and as part of a team
• Strong analytical skills to research and resolve disputes or issues in a timely manner

Qualifications

• High school diploma required
• Associate's degree or higher in accounting, finance, or related field is a plus

Skills

• Microsoft Excel
• Microsoft Word
• 10-key data entry

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
• 401(k) plan with employer match
• Competitive paid time off: vacation, personal time, holidays, and winter break
• Company sponsored volunteer & community outreach opportunities
• Organizational growth potential through our company sponsored online learning platforms
• Hybrid work schedule with on-site work Monday through Thursday and the option to work from home on Fridays, subject to change based on evolving business needs and priorities

Pay

TBD

Schedule

Hybrid work schedule with on-site work Monday through Thursday and the option to work from home on Fridays, subject to change based on evolving business needs and priorities