Customer Calling Sales Representative (Base+Bonus)
About the role
MCI is seeking motivated Sales Representatives to join our dynamic team. This role involves making outbound calls to customers, promoting and selling products and services, and resolving customer inquiries.
Responsibilities
- Make outbound calls to customers across the country
- Promote and sell products and services tailored to customer needs
- Provide accurate information and resolve customer inquiries
- Use internal systems to manage accounts and process orders
- Collaborate with other departments to resolve customer issues
- Follow scripts, policies, and compliance guidelines
- Maintain accurate records and protect customer data
- Stay current with training, product updates, and program changes
- Maintain attendance, punctuality, and performance expectations
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team player with strong interpersonal skills
Benefits
We offer a variety of benefits and incentives to support and reward our team members, including:
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Compensation
Starting compensation is based on experience, and we offer a competitive compensation and benefits package. Additional details are provided in the Conditions of Employment section.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality
MCI and its subsidiaries embrace diversity and believe it benefits our employees, company, customers, and community. We maintain a work environment free from discrimination and adhere to these principles in all aspects of employment.