Call Center Representative (Sign-on Bonus)

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

About the role

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.

Responsibilities

• Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery.
• Serve as the point of contact for our customers, ensuring excellence through verifying and updating customer account information, troubleshooting, and resolving customer concerns.
• Provide accurate information on products and services, and educate customers on our offerings.
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded.
• Partner with other departments to follow up on all customer inquiries.
• Contribute to a team environment by performing other duties as required.

Requirements

• High School Diploma or equivalent.
• ADDS software experience is an asset.
• 2+ years of experience working in customer service.

Skills

• Ability to work well within a team environment.
• Must be able to work weekends.
• Ability to multi-task and manage time effectively.
• Ability to work in a fast-paced environment.

Benefits

• Onsite collaborative environment that cultivates individual growth.
• Competitive compensation, including an annual bonus plan and 401k company match up to 4%.
• Flexible Benefits Plan effective on the first day of the month following the date of hire, offering three levels of coverage.
• Paid vacation, plus an annual option to purchase additional vacation.
• Wellness support with 24/7 access to the Employee & Family Assistance Program.
• Opportunity to give back to the community with a paid volunteer day, company volunteer opportunities, and a donation matching program.

Pay

The expected hourly range for this position is $18.00–$21.60. Placement within the range will be based on relevant experience, qualifications, and skills.