Contact Center Representative (2K Sign on bonus)

Athene is driven to do more for our customers and the financial professionals who offer our products. We offer more than the basics to create an inclusive and dynamic work environment across our various locations.

About the role

As a Contact Center Representative, you will be our front line of outstanding service. Our representatives answer an average of 45-55 inbound calls per day, handling everything from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals. You will receive extensive customer service, product, and system training to stay current with operational policies, new products, and procedures. This position is eligible for quarterly incentives, a year-end bonus, and a $2,000 sign-on bonus.

Responsibilities

• Receive and process requests from agents, policy owners, and third parties via incoming calls.
• Educate customers on Athene products and answer questions related to product changes, tax consequences, state regulations, claims, and more.
• Provide information regarding individual policies, including beneficiary details, explanation of values, terms, and conditions.
• Ensure and document appropriate responses to each question, ranging from simple to moderately complex.
• Process a variety of transactions, such as address changes, beneficiary changes, partial withdrawals, replacements, and ownership changes.
• Formulate correspondence with customers through various communication channels and take initiative to seek solutions.

Requirements

• 1+ years of customer service experience required; knowledge of annuities is a bonus but not required.
• Ability to multi-task and navigate multiple administrative systems.
• Effective verbal and written communication skills, with demonstrated success explaining concepts and processes to a diverse customer base.
• Proven ability to research and apply available knowledge and product resources in various situations while responding positively to change.
• Ability to learn and retain a large amount of detailed information within a short period.
• Capability to handle heavy call volumes while meeting attendance and punctuality standards.
• Ability to understand and explain simple to sophisticated tax calculations and regulations related to annuity products, contracts, and disbursements.

Benefits

• Quarterly incentives
• Year-end bonus
• $2,000 sign-on bonus

Athene is a Military Friendly Employer and is committed to inclusion, proudly being an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status, or any other status protected by federal, state, or local law.