Customer Application Support Specialist

Responsibilities

• Runs multiple assays and maintains the QSight Mass spec systems
• Runs customer assays and performs yearly instrument verifications and new assay validations
• Provides technical feedback to Mass Spec Senior Principal Scientists regarding product development
• Trains new and current employees in procedures and policies such as SFDC
• Delivers deadlines, provides status reports, and manages tasks from inception through completion
• Communicates status of special projects and unresolved issues to the Team Leader
• Assists in the creation of technical support standards and improvements
• Assists in special projects such as optimization and configuration of new instrumentation for individual assays
• Engages Customer Service to assist with technical reviews of equipment orders
• Produces and maintains customer training material

Requirements

• Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline
• Florida Clinical Laboratory License eligibility
• Ability to follow existing SOP to run Mass Spec instrumentation
• Ability to work in a team environment with shared goals and responsibilities
• Ability to provide clear and structured written documentation
• Ability to perform moderate and/or highly complex analytical processes without direct supervision
• Excellent group interaction skills and negotiating skills
• Demonstrated ability to handle multiple tasks with different priorities
• Excellent presentation skills in front of internal teams, customers, and large audience

Qualifications

• Ability to troubleshoot Mass Spec issues both onsite and remotely
• Open F1 complaints when required for investigation by manufacturing
• Monday - Saturday alternating shifts, 7am to 4pm EST

Benefits

We provide competitive and comprehensive benefits to our employees, including:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company.