Customer Advocate

Responsibilities

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route Manage route to maximize efficiency, productivity and revenue operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Product Management load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck check-in, empty soil carts, weigh carts
• Account appearance organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance timely communication of repairs, PM, accidents
• Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements

Requirements

• Minimum of 3 years of experience within sales or a route sales role
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Able to lift 25 pounds on a frequent basis
• Able to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area

Qualifications

• Required Competencies: Be Respectful, Value all we come in contact with, Be Remarkable, Create a positive moment with every interaction, Be Safe, Keep ourselves and those around us safe, Be Honest, Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment