Customer Advocate

Position Summary

We are seeking a customer-focused, relationship-driven Customer Advocate to serve as the primary operational liaison for our hospital customers. In this role, you will work closely with Sales Account Executives and customer stakeholders to ensure exceptional service, contract compliance, operational excellence, and customer satisfaction.

Requirements

• Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, customer relationship management, sales, hospital distribution, supply chain, healthcare operations, or a related field.
• Equivalent combinations of education and experience will be considered.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Experience working across multiple systems and reporting platforms.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to influence stakeholders and build collaborative relationships.
• Self-motivated with the ability to work independently and manage multiple priorities.
• High attention to detail and commitment to data accuracy.

Additional Requirements

• Ability to work on-site at customer locations as needed.
• Comfortable working in a dynamic, fast-paced environment with changing priorities.
• Willingness to support additional duties as assigned.
• Limited travel may be required.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Salary

$75,000–$85,000 annually