Customer Advocate

About the role

The Customer Advocate role involves providing exceptional customer service through managing administrative processes, scheduling, work orders, invoicing, and greeting customers both in person and via phone or email.

Responsibilities

• Resolving customer concerns efficiently and creatively
• Handling inbound calls, emails, and faxes related to service issues, pricing, warranties, and scheduling
• Verifying insurance, managing work order details, and ensuring smooth operations
• Processing invoices, work orders, credit memos, and rebills
• Reviewing orders from the contact center and managing dealer parts and special accounts

Qualifications

• High School Diploma or equivalent
• 1-3 years of telephone or business administration experience
• Ability to deliver world-class customer service in a dynamic environment
• Professional appearance
• Ability to travel up to 10%

Skills

• Organization
• Communication
• Problem-solving
• Adaptability to fast-paced operations

Benefits

• Paid training
• Tuition reimbursement
• Tools necessary for success