Customer Advocate

About the role

This is a route-based, service-oriented position that requires early-morning starts, beginning as early as 4:00 a.m. Schedule: Monday–Friday.

Responsibilities

• Establish, maintain, and build strong customer relationships through responsive and creative sales and service strategies
• Grow existing customer business through sales and retention programs
• Provide prompt, effective solutions to customer needs
• Maximize route revenue through improved time management and upgraded product mix
• Maintain and update contract terms by identifying changes in programs that require updated paperwork
• Serve as ImageFIRST’s “face” to customers and potential customers
• Support company values and the ImageFIRST way to positively impact associates, customers, and the community
• Handle all administrative aspects of sales and identify and resolve customer concerns
• Ensure customer satisfaction with company products and services
• Develop positive relationships with principal customer contacts
• Maintain an enthusiastic and professional attitude
• Maximize customer contract term
• Manage route to maximize efficiency, productivity, and revenue
• Operate company equipment safely and responsibly
• Comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Increase account revenue by selling additional products and services
• Successfully complete sales programs
• Develop and implement strategies to identify new business opportunities
• Meet or exceed sales objectives
• Manage product loads, inventories, quality issues (stains/damage), and tape changes
• Demonstrate product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, and product application
• Organize truck the night before service; manage invoices, check rails, count-by-man, linen control sheet, and maintain route books
• Unload truck: check-in, empty soil carts, and weigh carts
• Maintain account appearance: organize rails, hanger racks, plastic, wet bags, posters, and repair bags
• Communicate timely repairs, preventive maintenance, and accidents
• Prepare and follow up on work orders; ensure invoice accuracy, credits, and collection requirements

Minimum Qualifications

• Minimum of 3 years of experience within sales or a route sales role
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
• Ability to lift 25 pounds on a frequent basis
• Ability to drive a commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and excellent driving record
• Sense of direction and knowledge of area required

Required Competencies

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401(k) with match
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture and collaborative team environment