Customer Advocate 1, Contact Center Support

Responsibilities

• Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
• Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
• Respond to patient appointment requests from various Dental Offices websites
• Accurately schedule appointments utilizing predetermined dental office scheduling procedures
• Verify patient insurance coverage to ensure eligibility
• Effectively and accurately send correspondence emails to Dental Offices
• Learn and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and ensuring patients' needs are met
• Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
• Handle emergency requests for treatment and/or pain management
• Participate in meetings as required
• Perform other duties as assigned

Qualifications

• High School Diploma, or equivalent General Education Degree (GED)
• Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)
• Preferred Associate Degree, Bachelor’s Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
• Bilingual in English and Spanish is a plus