Contact Center Representative (Customer Agent I)

About the role

The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates focused on delivering premier customer service, with innovative ideas and solutions, for the position of Contact Center Representative (Customer Agent I).

Responsibilities

• Advising customers, either verbally or in writing, information or procedure required for the title, tag, or registration.
• Responding to customers’ inquiries from the public, branch offices, license agents, courts, attorneys, and insurance companies resulting from visits to the branch office.
• Accessing databases and software programs to obtain information and enter information.
• Providing accurate answers concerning various MDOT MVA divisions.
• Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request.
• Informing customers of various documents needed to process title and tag applications, liens, bill of sale, and other ownership documents.
• Assessing Call Tracking System and Outlook emails.

Qualifications

• Education: Graduation from a standard high school or possession of a high school equivalency certificate.
• Experience: One (1) year of customer service work experience.

Benefits

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide.