Customer Service Representative

Summary

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to submit to a background check.
• Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm.

People who succeed in this role have

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• A customer service experience.
• The ability to navigate multiple applications and research solutions with ease.
• A love for helping people and guiding them to the best solution for their issue.
• An excitement for innovative technology.
• Calm conflict resolution and problem solving for frustrated customers.
• The ability to work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
• The ability to commit to 100% attendance for three to five weeks of paid training.

Pay and Benefits

Full-time Employment with Benefits day one including paid Holidays. $16.50/hr. training rate Bilingual in Spanish $17.50/hr. (after training) Paid Training Great Work Environment. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 per hour and $17.50 per hour for bilingual in Spanish. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.