Advocate - Contact Center Sales and Service

Position Summary

At Oncourse Home Solutions (OHS), our Contact Center Sales Agents drive our revenue growth and deliver standout customer experiences. As the voice of our brand, you’ll sell home warranty and energy-related products on inbound and outbound calls, helping homeowners protect what matters most while you build a real sales career.

This is a fully in-office role in our Naperville, IL location, with a Monday through Friday schedule and no nights or weekends. Our collaborative, energetic office is a key part of our culture and success. We’re hiring immediately, and this isn’t your typical call center sales role.

Why Join OHS?

• A supportive, energetic team culture that celebrates wins.
• Be part of a team that values service excellence and long-term customer relationships.
• Work alongside engaged teammates who value teamwork and accountability.
• Clear career growth in a rapidly expanding company, plus recognition programs and ongoing development.
• Join a workplace with fun town halls, real recognition, and EBRGs that make you feel part of something bigger.

Compensation, Schedule And Training

• Base pay: $17.25/hour, or $17.25 + $2/hour for Spanish-speaking candidates.
• Uncapped commission paid monthly. Representatives who hit goal earn approximately $1,200/month in commission, bringing total earnings to about $24 to $25/hour at target. Actual earnings vary with individual performance.
• A commission floor (post training) for your first three months, so your pay is protected while you ramp up.
• Schedule: Monday through Friday, 10:30 AM to 7:00 PM.
• Paid training: 7 weeks, Monday through Friday, 8:00 AM to 4:30 PM.
• Fully onsite at our Naperville, IL office.

Commission Ramp Support

• We provide a temporary commission floor during your first three months to support your ramp-up, in addition to base pay.
• Eligibility is contingent on meeting defined performance KPIs (e.g., attendance, productivity, sales activity).
• If expectations are met, you’ll earn the greater of your actual commission or the monthly floor.
• If KPIs are not met, the floor does not apply. This support ends after Month 3, after which earnings are fully commission-based.

Experience & Skills

• 1+ year of sales or customer-facing experience (retail, contact center, or similar).
• Strong communicators newer to sales are encouraged to apply.
• A track record of meeting or exceeding sales goals.
• High energy, resilient, and motivated by earning commission.
• Strong verbal, written, and digital communication skills.
• Comfortable following sales scripts, product guidelines, and structured workflows while keeping a natural, customer-focused selling style.
• Able to multitask with accuracy and professionalism, and to adapt quickly to coaching and changing priorities.

Nice to Have

• Call center sales experience with service plans, home warranty products, or subscription-based offerings.
• Contact center experience in a high-volume setting.
• Familiarity with HVAC systems, home warranty products, or utility services.
• Bilingual (Spanish).
• Experience with CRM platforms such as Salesforce or HubSpot.
• A track record of exceeding quotas in performance-driven environments.

Education

• Associates, High School Diploma or GED or equivalent experience required.

Computer Skills For The Role

• Experience with CRM tools such as Salesforce or HubSpot (preferred).