Contact Center Sales Representative
About the role
Kelly® is seeking a Contact Center Sales Representative for a premier industry leader in Raynham, MA. The position offers competitive pay, a consistent weekday schedule, and the chance to work with a leading organization in a fast‑paced, supportive environment. You will enhance your professional skills within the thriving medical device/biotech sector and be part of a collaborative team that values personal growth and team pride.
Responsibilities
- Providing quality customer service and support to sales agents and customers
- Entering and auditing orders; processing purchase orders, expired inventory requests, invoices, and credit notes
- Releasing orders for distribution and providing Return Authorization Numbers for product complaints and returns
- Managing the Customer Service inbox and collaborating with internal stakeholders to support agents and customers
- Supporting training and onboarding of new team members
- Maintaining accurate master customer information within the ERP software system
- Facilitating new account setups and taking incoming calls
- Retrieving and acknowledging payments via various portals; liaising with finance for corrective actions
- Coordinating price resolutions and conducting product research for agent inventory requests
- Maintaining electronic filing for assigned accounts and updating Standard Operating Procedures
- Contributing to a positive team environment and performing other duties as assigned
Requirements
2‑5 years of customer service experience, preferably in a fast‑paced setting.
Qualifications
Previous ERP experience (preferred). Experience in a Medical Device/Biotech firm is a plus.
Skills
Excellent written and verbal communication skills, strong listening abilities, and a highly customer‑focused approach. Proficient in Microsoft Office, including Word, PowerPoint, Excel, Outlook, and Teams.
Pay
$27.00/hr
Schedule
Monday‑Friday (7am‑4pm)
Benefits
- Medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, and short‑term disability (voluntary benefit plans)
- Retirement savings plan, service bonus and holiday pay plans (up to eight paid holidays per benefit year)
- Transit spending account
- Paid sick leave under applicable state or local plan