Customer Advocacy Specialist - Remote Work

About the role

At BairesDev®, we've been leading the way in technology projects for over 15 years, delivering cutting‑edge solutions to giants like Google and innovative Silicon Valley startups. Our diverse team of 4,000+ comprises the world's Top 1% of tech talent, working remotely on roles that drive global impact. As a Customer Advocacy Specialist you will support the identification, development, and activation of customer advocates across our client base, helping produce social proof assets and maintain relationships with key advocates to amplify the brand's credibility. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Join a global team where your unique talents can truly thrive and make a significant impact!

Responsibilities

• Identify and recruit customer advocates from the existing client base through proactive outreach and collaboration with account teams.
• Coordinate the production of case studies, testimonials, video stories, and peer review submissions.
• Manage the day‑to‑day operations of the customer reference program, including tracking requests and fulfillment.
• Maintain and update the customer advocacy database, ensuring advocate profiles and assets are current.
• Support the planning and execution of customer appreciation initiatives and advocacy events.
• Work with marketing and sales teams to deploy advocacy content at the right stages of the buyer journey.

Requirements

• 3+ years of experience in customer advocacy, client marketing, or customer success.
• Experience coordinating case study and testimonial production from interviews through final approval.

Skills

• Strong relationship management skills with the ability to engage and motivate customers as brand advocates.
• Organized and detail‑oriented with experience managing reference pipelines and content assets.
• Familiarity with CRM tools and advocacy platforms to track program activity and outcomes.

Benefits

• 100% remote work.
• Work‑from‑home hardware setup.
• PTO, parental leave, and other special leaves.
• Healthcare coverage (Vision and Dental).
• Life Insurance.
• 401K Plan.
• Opportunity to grow at the speed of your learning curve.
• Diverse and multicultural work environment.
• Innovation‑driven environment that provides support and resources for professionals to thrive.

Pay

An excellent compensation package— well above the market average.

Schedule

Flexible hours – make your schedule.