Senior Customer Advocacy Manager - Remote Work

At BairesDev, we've been leading the way in technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and innovative Silicon Valley startups. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

About the role

We are looking for a Senior Customer Advocacy Manager to build and scale a program that transforms our most successful clients into visible brand advocates. This role is central to generating social proof, expanding reference networks, and amplifying the customer voice across marketing and sales channels.

Responsibilities

• Design and manage a customer advocacy program that identifies, nurtures, and activates brand advocates.
• Develop a robust pipeline of customer references, case studies, testimonials, and peer review contributions.
• Partner with sales and marketing teams to deploy advocacy assets at key moments in the buyer journey.
• Engage directly with customers to understand their success stories and translate them into compelling content.
• Build and manage an advisory board or VIP community of top clients to deepen strategic relationships.
• Track advocacy program metrics including reference request fulfillment, content production, and influence on pipeline.

Requirements

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing.
• Demonstrated experience building advocacy programs and managing reference pipelines.
• Strong relationship-building skills with the ability to engage and motivate clients to participate in marketing activities.
• Experience producing customer success content such as case studies, video testimonials, and co-marketing pieces.
• Familiarity with advocacy platforms such as Influitive, ReferenceEdge, or similar tools.

Benefits

• 100% remote work.
• Work-from-home hardware setup.
• Flexible hours—make your schedule.
• PTO, parental leave, and other special leaves.
• An excellent compensation package—well above the market average.
• Healthcare coverage (Vision and Dental).
• Life Insurance.
• 401K Plan.
• Diverse and multicultural work environment.
• An innovation-driven environment that provides the support and resources for its professionals to thrive.