Customer Advocacy & Senior Communications Specialist

1. About Our Client:The organization operates in the healthcare data industry, focusing on reducing the global burden of disease by leveraging real-world patient data combined with advanced algorithms and clinical expertise. It has developed a comprehensive Healthcare Map that offers a detailed view of the U.S. healthcare system, which supports software applications addressing complex healthcare questions. The organization works across the healthcare ecosystem to provide insights that track patient behaviors, identify care gaps, and address unmet patient needs. 2. About the Opportunity:The Customer Advocacy & Senior Communications Specialist is responsible for transforming customer successes into compelling advocacy stories that support the organization''s mission. This role builds relationships with customers, coordinates internal teams, and develops processes to highlight strong business outcomes. The position drives advocacy efforts that enhance the brand''s credibility within healthcare and life sciences, ensuring customer achievements contribute to advancing healthcare solutions. 3. Responsibilities:• Build and maintain relationships with customers to develop long-term advocacy opportunities• Collaborate with Sales, Customer Success, and Account teams to identify customers with impactful outcomes• Manage customer participation in references, case studies, advisory boards, speaking engagements, and media interviews• Provide internal teams with playbooks, newsletters, and updates on advocacy and reference opportunities• Work with Corporate Communications and Brand teams to promote customer stories via social media, thought leadership, and the website• Draft and submit customer award nominations and conference speaking proposals• Track advocacy activities, customer participation, and program performance 4. Requirements:• Minimum of 3 years in customer advocacy, communications, customer marketing, or public relations• Experience in healthcare, life sciences, health technology, or other regulated industries• Proven ability to build customer relationships that result in advocacy outcomes• Strong writing and communication skills demonstrated through case studies, award submissions, or executive materials• Effective project management to handle multiple advocacy initiatives simultaneously• Ability to work cross-functionally with Sales, Marketing, Communications, and Executive Leadership without direct authority• Experience establishing or managing a formal advocacy or reference program• Proficiency in using AI tools to assist in drafting advocacy materials and streamlining processes 5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.