Customer Advocacy & Senior Communications Specialist

Overview

We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience.

Responsibilities

• Build and maintain relationships with customers to identify and cultivate long-term advocacy opportunities
• Partner with Sales, Customer Success, and Account teams to surface customers with strong business outcomes
• Manage customer participation across references, case studies, advisory boards, speaking engagements, and media interviews
• Equip internal teams with playbooks, newsletters, and updates on available advocates and reference opportunities
• Coordinate with Corporate Communications and Brand to amplify customer stories through social and thought leadership and the website
• Draft and submit customer award nominations and conference speaking proposals
• Track advocacy activity, customer participation, and program performance across the business

Qualifications

• 3+ years in customer advocacy, communications, customer marketing, or public relations
• A get-it-done attitude and willingness to pitch in where help is needed
• Experience in healthcare, life sciences, health technology, or another regulated industry
• A track record of building relationships with customers that convert into concrete advocacy outcomes
• Strong writing and communication skills, shown through work like case studies, award submissions, or executive talking points
• Project management skills strong enough to run several advocacy initiatives in parallel without losing momentum
• Comfort working across Sales, Marketing, Communications, and Executive Leadership without formal authority over any of them
• Experience managing a formal advocacy or reference program from the ground up

Competencies

• Experience supporting organic social strategy or executive storytelling
• Familiarity with Salesforce and marketing or advocacy technology
• Working knowledge of the healthcare or life sciences ecosystem

Pay

The starting annual base pay for this role is $99,000—$135,000 USD. Komodo's AI Standard: Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.