Customer Advocacy & Senior Communications Specialist

At Komodo Health, our mission is to reduce the global burden of disease. We believe that smarter use of data is essential to this mission. Our Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — combines de-identified, real-world patient data with innovative algorithms and decades of clinical experience. This foundation powers a suite of software applications that help answer healthcare’s most complex questions, unlocking critical insights for our partners across the ecosystem.

About the role

We're looking for a Customer Advocacy & Communications Manager to turn customer wins into the proof points that move healthcare forward. Marketing at Komodo connects the real-world impact of our data to the people who need to hear about it. Customer Advocacy sits at the center of that work, turning strong customer outcomes into stories that build credibility across healthcare and life sciences. This role ensures every advocacy moment — from a reference call to a conference stage — ties directly back to our mission to reduce the burden of disease.

This role exists because customer proof points do not surface themselves. Someone has to build the relationships, spot the right stories, and connect Sales, Customer Success, Communications, and Executive Leadership around them. Without this role, strong customer outcomes stay buried in individual accounts instead of strengthening the brand.

Responsibilities

Looking back on your first 12 months at Komodo Health, you will have accomplished:

• Built a pipeline of active customer advocates spanning strategic accounts and market segments
• Launched a repeatable process for customer recruitment, approvals, and participation tracking
• Partnered with Sales and Customer Success to convert at least a handful of account wins into references, case studies, or speaking opportunities
• Established a communication cadence that keeps internal teams aware of available advocates and story opportunities
• Delivered award submissions and/or conference nominations built on customer outcomes
• Worked across Marketing to promote customer stories in social media, on the website, and in sales content

These are the essential job duties you will be responsible for:

• Build and maintain relationships with customers to identify and cultivate long-term advocacy opportunities
• Partner with Sales, Customer Success, and Account teams to surface customers with strong business outcomes
• Manage customer participation across references, case studies, advisory boards, speaking engagements, and media interviews
• Equip internal teams with playbooks, newsletters, and updates on available advocates and reference opportunities
• Coordinate with Corporate Communications and Brand to amplify customer stories through social and thought leadership and the website
• Draft and submit customer award nominations and conference speaking proposals
• Track advocacy activity, customer participation, and program performance across the business

Requirements

What you bring to Komodo Health (required):

• 3+ years in customer advocacy, communications, customer marketing, or public relations
• A get-it-done attitude and willingness to pitch in where help is needed
• Experience in healthcare, life sciences, health technology, or another regulated industry
• A track record of building relationships with customers that convert into concrete advocacy outcomes
• Strong writing and communication skills, shown through work like case studies, award submissions, or executive talking points
• Project management skills strong enough to run several advocacy initiatives in parallel without losing momentum
• Comfort working across Sales, Marketing, Communications, and Executive Leadership without formal authority over any of them
• Experience managing a formal advocacy or reference program from the ground up

Expectations of AI Use in This Role

• Uses AI tools to draft first passes of case studies, award submissions, and reference materials from raw customer input, then refines for voice and accuracy
• Uses AI to synthesize account notes and CRM data into shortlists of advocacy-ready customers
• Actively looks for ways AI can cut manual work out of the advocacy process, from tracking participation to drafting internal updates, and brings those ideas back to the team rather than waiting to be asked

Skills

Additional skills and experience we'd prioritize (nice to have):

• Experience supporting organic social strategy or executive storytelling
• Familiarity with Salesforce and marketing or advocacy technology
• Working knowledge of the healthcare or life sciences ecosystem

Pay

The pay range for this role reflects a minimum and maximum range of annual base pay within the US. We consider job-related skills, work experience, geographic location, relevant training, certifications, business needs, and market demands when determining compensation.

• San Francisco Bay Area and New York City: $114,000—$155,000 USD
• All other US locations: $99,000—$135,000 USD

This position may be eligible for performance-based bonuses, equity awards, and benefits including comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability and life insurance; and leaves of absence in accordance with applicable laws and company policy.

Schedule

Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. Expectations will always be clear before you join.