Customer Advisor $20/hr. Reno NV

As a Customer Care Representative, you’ll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You’ll need to manage multiple applications, update electronic records, and provide accurate documentation.

Responsibilities

• Respond to high volume of inbound calls from new and existing subscribers
• Actively listen, provide supportive responses, and address customers’ needs
• Recommend products and services that align with customers’ needs
• Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)

Requirements

• 1 year of customer service or call center experience

Qualifications

• Experience working in a fast-paced call center environment
• Experience working in a technology-focused industry
• Experience working with senior-aged customers

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility
• Paid time off (vacation or PTO) for full-time and part-time employees
• Incentive pay for certain roles to drive performance and recognition

Schedule

This role is hybrid, requiring you to be located within a drivable distance to our Best Buy Health office in Reno, NV. You may be asked to come into the office up to 3 days per week.

Position Type: Full time