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Jobs · Customer Service · Nevada

Contract Customer Service Rep-Reno, NV $21/hr

Ultimate Staffing · Reno, NV · 2 mo ago
On-siteCustomer Service$21/hrContract

Location: Reno, NV (Onsite) | Contract / Temporary Assignment

About the Opportunity

We are seeking experienced Customer Service Representatives to support a high-volume ERP system transition project. This role is ideal for candidates with experience in customer service, order management, sales support, and CRM/ERP platforms who thrive in fast-paced environments and enjoy solving customer issues with accuracy and urgency. This is a fully onsite position in Reno, NV, supporting critical customer-facing operations during a major business systems migration.

Responsibilities

  • Manage customer service requests, tickets, and CRM cases.
  • Route and escalate inquiries to appropriate departments.
  • Process and maintain sales orders within ERP systems.
  • Investigate and resolve order exceptions and transaction issues.
  • Provide customer support through phone and web chat channels.
  • Follow established standard operating procedures (SOPs) and work instructions.
  • Maintain data integrity and accuracy during system transition activities.
  • Identify and escalate inventory, pricing, credit, and fulfillment issues.
  • Manage high-volume transaction queues while meeting service expectations and response timelines.

Requirements

  • Previous experience in Customer Service, Sales Support, Order Management, or related functions.
  • Experience working within ERP and/or CRM systems (such as NetSuite, Salesforce, SAP, or similar platforms).
  • Experience processing customer transactions and sales orders.
  • Strong attention to detail and data accuracy.
  • Ability to work independently with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to prioritize work in a fast-paced, high-volume environment.

Skills

  • CRM systems
  • ERP systems
  • Order processing
  • Case management
  • Customer service operations
  • Data entry
  • Microsoft Office Suite

Must-Have Skills

  • CRM ticket queue management experience.
  • Sales order processing within an ERP system.
  • Case routing and escalation experience.
  • Customer-facing phone support experience.
  • Web chat support experience.
  • Order exception resolution skills.
  • Strong data entry accuracy in high-volume environments.
  • Reliable transportation and ability to work onsite daily.

Preferred Qualifications

  • Experience with NetSuite CRM or ERP.
  • ERP conversion, implementation, or migration project experience.
  • E-commerce order processing experience.
  • Experience working with service-level agreements (SLAs).

Ideal Candidate

The successful candidate will be customer-focused, highly organized, and comfortable working in a rapidly changing environment. They will demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while delivering a positive customer experience.

Assignment Details

  • Full-time, onsite role in Reno, NV
  • Approximately 6-8 week contract assignment
  • Immediate start preferred
  • Flexibility may be required during critical system transition periods

Pay

Up to $21/hour

Schedule

Full-Time, 40 hours per week, standard business hours

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