Customer Accounts Specialist, Centralized Services

Essential Responsibilities

• Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities.
• Initiate phone and email communications with delinquent residents and any co-applicants or guarantors.
• Support future and current residents with ledger discrepancies and the posting/removal of charges at the direction of the Community or Portfolio Manager.
• Provide resources for payment plans and rental assistance programs where applicable.
• Issuance of move-out statements to vacating residents.
• Processing of community accounts payable and accounts receivables, including the posting of all purchase orders and invoices for assigned communities.
• Oversee the vendor credentialing process for new and unregistered vendors through our credentialing platform, OpTechnolgy.
• Submission of expense reclassifications and accruals as directed by property accounting team for monthly financial reporting.
• Aid community teams with lease and charge audits.
• Offer efficient and courteous responses to all resident and community requests.
• Pursue educational opportunities and developmental growth opportunities

Preferred Qualifications

• 3 - 5 years of experience in property management
• 1 - 2 years of experience with property-level accounting and resident account management
• A high school diploma or GED equivalent is required, a bachelor’s degree preferred
• Maintain a consistent level of professional customer service
• Excellent written communication skills, especially short form for easily digestible with pointed, relevant information
• Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy
• Working knowledge of Yardi / Entrata is preferred
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
• Ability to embody the Cardinal Culture and Cardinal Core Values every day

Work Environment / Physical Demands

• Primarily works in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• The employee is regularly required to use hands to finger, type, handle, or feel and talk or hear.
• The employee regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
• The employee is often required to sit.
• Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet.
• The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
• Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.