Customer Accounts Specialist

Job Purpose

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services.

Requirements

• Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
• One-year Credit and B2B Collection experience
• Previous customer service and professional telephone etiquette

Skills

• Ability to work with minimal supervision and think logically & constructively
• Creative Problem Solver
• Organizational and Time Management Skills
• Professional Verbal and Written Communication
• Proficient Microsoft Excel and Word
• Strong sense of Urgency and Customer Focus
• 'Interpersonal/People Skills', in working with Colleagues and Customers

What you will do...

• Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
• Process billing adjustments and customer discrepancies with a sense of urgency.
• Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Maintain relationships with Internal and External customers to drive efficiencies in processes.
• Aid in projects, process improvements, and other collection related tasks as identified by management.

Pay Range

$22-$25

Benefits

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• Building Your Financial Future 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

About the Role

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.