Customer Accounts & Collections Support / Coordination

About the role

We are seeking an Account Coordinator – Customer Accounts & Collections Support to join our team.

Responsibilities

• Work as part of a shared support pool that assists our Account Representative team.
• Help keep customer accounts organized, accurate, and moving forward by handling customer calls and emails.
• Prepare account documentation.
• Support billing and collections follow-up.
• Reduce delinquency, support cash flow, and maintain positive customer relationships through clear communication and consistent follow-through.

Requirements

• Dependable
• Detail-oriented
• Comfortable on the phone
• Able to talk about money in a professional way

Qualifications

• Strong organizational skills
• Excellent communication skills
• Ability to handle customer inquiries and requests
• Proficiency in Microsoft Office Suite

Skills

• Customer service
• Billing and collections
• Phone communication

Benefits

• Professional development opportunities
• Competitive compensation package
• Flexible work schedule
• Employee recognition programs

Pay

• $20 - $25 per hour

Schedule

• Variable hours to accommodate shifts and customer needs