Account Collections Coordinator

About the role

Nader's Pest Raiders is looking to hire a full-time Account Collections Coordinator to provide uncompromised service support and administration to internal and external Service Center customers. This role is responsible for helping to meet the revenue goals by processing daily deposits, payment handling, and corresponding with customers regarding balances. Nader's Pest Raiders is part of the Arrow Exterminators family of brands, a family-owned and operated business since 1964 that now services 12 states with multiple offices per state for a personalized approach. Arrow Exterminators is the sixth-largest pest and termite control company in the United States by revenue. The company instills family values in its culture to create a welcoming work environment and attributes its success to passionate, highly trained team members committed to protecting everyone's quality of life. As Arrow grows, it seeks new talent and offers competitive compensation, a robust benefits package, and a family-oriented company culture.

Responsibilities

• Exude professional persistence in reminding and acquiring customers' timely payments on services due.
• Interact with customers frequently on the phone.
• Answer billing questions, scheduling needs, and other customer concerns with a kind and helpful demeanor.
• Use excellent computer skills to navigate customer information.
• Ensure all deposits, payment postings, money orders, and other payments are audited for quality assurance through attention to detail.
• Help the branch achieve its revenue goals through dedication and a team player attitude.

Requirements

• Collections experience – 1 year preferred
• Understanding of basic credit and debit accounting principles
• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

Benefits

• Generous time off
• 11 paid holidays
• 4