Accounts Receivable Collections Coordinator

About the role

The Accounts Receivable & Collections Coordinator manages day-to-day accounts receivable and collections activities for customers and franchisees across the network. This role ensures healthy cash flow by timely invoice payments, active monitoring of outstanding balances, and professional collection efforts. The successful candidate will have strong communication and problem-solving skills, a customer-focused mindset, and the ability to identify process improvements for efficiency and accuracy.

Core Competencies

• Customer Focus
• Communication
• Time Management
• Energy & Stress Management
• Teamwork
• Quality Orientation
• Problem Solving
• Adaptability
• Accountability and Dependability
• Ethics and Integrity

Responsibilities

• Support new and existing franchisees and customers with account inquiries, reporting, billing, and payment-related issues.
• Generate and distribute customer invoices accurately and in a timely manner.
• Process and post customer payments to the appropriate accounts.
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances.
• Contact customers and franchisees regarding overdue accounts through phone calls, emails, and written correspondence.
• Establish and monitor payment arrangements with customers as appropriate.
• Maintain detailed documentation of collection activities, customer communications, and payment commitments.
• Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary.
• Analyze and assess the creditworthiness of customers and franchisees using external credit reporting and risk management tools.
• Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes.
• Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns.
• Maintain accurate and up-to-date customer account records.
• Prepare periodic accounts receivable and collections reports for management review.
• Identify process improvement opportunities and recommend solutions to enhance collection effectiveness and operational efficiency.
• Ensure compliance with company policies and established accounting procedures.
• Perform other related duties and special projects as assigned.

Requirements

• High School Diploma or equivalent required; Associate's Degree in Accounting, Finance, Business Administration, or a related field is considered an asset.
• Minimum of 1-3 years of experience in Accounts Receivable, Collections, Credit, or a related accounting function.
• Experience communicating with customers regarding outstanding balances and payment arrangements.
• Knowledge of accounts receivable processes, collections procedures, and account reconciliation practices.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work independently while fostering positive working relationships with internal and external stakeholders.
• Experience working with ERP, accounting, or franchise management systems is considered an asset.

Working Conditions

• Overtime as required.
• Sitting for extended periods of time.