Customer Account Specialist

Responsibilities

• Processing orders, often with complex requirements, from quoting stage through delivery.
• Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
• Working with customers to meet project expectations for delivery and quality.
• Collaborating with manufacturing, engineering and materials departments to resolve customer issues.
• Developing relationships within the company to meet goals as a team.
• Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
• Pricing and creating quotations for customers.
• Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Requirements

• Average of 1-2 years of customer service or sales experience preferred.
• Associate's or Bachelor’s Degree.
• Proficient with computers, Microsoft Office.
• Excellent initiative and problem-solving skills.
• Good communication skills, both written and verbal.
• Professional demeanor.

Qualifications

• Exposure to components/electronics industry a plus.

Skills

• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

• A supportive, high-trust work environment with clear expectations, transparency, and a shared commitment to excellence.
• The stability of a company with a record of strong financial performance.
• A meritocracy where a high level of achievement and contribution is rewarded.
• Veteran and military-friendly environment.
• Competitive compensation, incentives and retirement plans.
• On the job training and career development opportunities.
• 401k with a company match plus an additional employer-paid contribution.
• 15 days of Paid Time Off, tiering up in years 3, 5 and 8.
• 12 paid holidays.
• Complete benefit package includes medical, dental, vision, disability, life insurance, student loan repayment assistance, tuition reimbursement, EAP, a company-matched 401k contribution and a non-elective company 401k contribution.