Customer Account Specialist

About the role

Silgan Containers seeks a Customer Account Specialist to assist with customer inquiries and service, including order processing and order management, forecasting, and customer account coordination and account management.

Responsibilities

• Listen to and acknowledge customer inquiries and requests; communicate courteously and succinctly; and build and maintain strong customer relationships.
• Work with Silgan’s customers and our internal team to successfully identify current and future needs.
• Process orders, maintain forecasts, and assist the product flow through the supply chain from the warehouse to customers.
• You are the key point of contact, communicating effectively and proactively with internal and external customers for all matters.
• Problem-solve order fulfillment concerns.
• Organize, review, and report data.
• Monitor customer accounts.
• Help our accounts payable and accounts receivable teams ensure payments are made on time.

Requirements

• Associate degree and 1 year of work experience, or High School diploma and 2 or more years of experience.
• Experience should be in customer service or inside sales.
• Effective communication, time management, and problem-solving skills.
• Passion for teamwork and achieving common goals.
• Intermediate Microsoft Office skills, such as Microsoft Word, Excel, and PowerPoint.

Qualifications

Long-term stability with opportunities for advancement. A culture that values safety, innovation, and promoting from within.

Benefits

• Excellent pay with annual merit increases.
• Medical, dental, vision, life, and disability insurance.
• Additional benefits such as pet insurance, wellness programs, and online workout options.
• 401k retirement plan with a 6% dollar-for-dollar company match.
• Paid vacation, holidays, and tuition reimbursement.

Pay

Commensurate with experience.

Schedule

Full-time, 5 days per week.