Customer Account Specialist

Responsibilities

• Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing, assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to ensure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery.
• Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including the preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep the operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
• Act as backup for other team members.
• Represent the company at customer visits.

Qualifications and Skills

• Associate's degree or equivalent preferred
• Defense or related industry experience preferred
• 2-5 years of experience in customer service, ideally in a manufacturing environment
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face
• Polished customer service and presentation skills
• Well organized, detail-oriented, and capable of handling multiple tasks simultaneously
• Experienced with a computerized ERP system/EDI/Internet
• Ability to work and problem-solve in a team environment

Benefits

• Health Insurance
• Dental Insurance
• Vision Care
• Health Savings Accounts
• Flexible Spending Accounts
• Free Life & Disability Insurance
• Paid Time Off
• Parental and Family Leave
• Employee Assistance Program
• 401(k) Plan
• Opportunity to Purchase Stock at a discount and receive Free Shares
• Tuition Reimbursement
• Professional Development Assistance
• Employee Referral Program
• Employee Discount Programs
• Recognition Programs
• Credit Union
• Variety of Schedules Available with Flexibility