Customer Account Specialist (40693)

Summary/Objective

The Customer Account Specialist interacts and provides a high level of customer support to the Company’s customers and Sales Account Managers. This role maintains and services the customer account in all aspects from order receipt to initiating of shipments. Purchase order intake for business operations - Shrink, Label, PSL and Pouch. Includes handling orders for BTN, IND and Mexico facilities as well as managing orders for toll printers. Process includes but not limited to part maintenance, monitoring/tracking orders & delivery.

Responsibilities

• Liaison and support Product Development with Sample Order Production
• Correspondence as needed with Customer and Sales Account Manager to ensure needs and expectations are understood and addressed, including scheduled conference calls to review customer sales demand
• Manages order intake from purchase order receipt to data entry of orders, tracking scheduling of orders thru production and final shipment to customer
• Provides order status updates to Customer as requested to offer most up to date information related to their account
• Maintains and manages customer decreed stocking (min/max) inventory programs
• Makes sure to monitor and investigate aged inventory and provide supporting data
• Interacts closely with the following departments to ensure customer demands/satisfaction can/are being met – Scheduling, Material Planning, Graphic Arts/Engraving Department, Product Engineering, Pricing Department, Shipping Department, Accounting Department, Quality Assurance
• Manages back-up support to other assigned accounts for Customer Account Specialist team
• Maintains and stores customer records in storage as directed by retention policy

Qualifications

• Associates Degree in Business is preferred with 2-3 years in a manufacturing environment
• Ability to stand for long periods
• Able to move and lift to 10 lbs.
• Able to reach and bend
• Must be able to travel (less than 10% of your time)