Customer Account Specialist

BIZLINK INTERCONNECT TECHNOLOGY ( INDIA ) PRIVATE LIMITED · Fremont, CA · Yesterday

OTHRFull-time

Order Lifecycle Execution

Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.

Production & Delivery Coordination

Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.

Professional Communication

Provide concise, regular updates to customers regarding order status and potential delivery risks.

Shipment & Logistics Oversight

Coincide daily shipments and track logistics data to maintain high On-Time Delivery (OTD) levels. Maintain detailed records of partial shipments and historical delivery data.

Issue Resolution & RMA Management

Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.

Reporting & Data Analysis

Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals.

Experience

Bachelor’s degree or equivalent experience with a minimum of 3 years of professional experience in Inside Sales, customer service, account management, or supply chain (manufacturing background preferred).

Technical Skills

Strong Excel skills (data filtering, formulas, and reporting). Proficiency in SAP for order processing and data management. Proficiency in Google Workspace (Docs, Sheets, Slides).

Execution

Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.

Communication

Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.

Problem Solving

Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.